1. Information about the provider
The bookmaker started operations in 2012 and is registered in the Caribbean. 18bet has a licence and is regulated on the island Curacao. The licences here are as reputable as the EU licence. The company started with an English homepage which over time has been made available as a German version. From its outer appearance it resembles the competitor bwin but the sports betting comparison shows that both bookmakers have nothing to do with each other.
2. Registration Information
The registration with the bookmaker is a very simple process. The sports betting fans are able to directly register on the 18bet homepage. In the input mask you need to enter some personal details such as name, date of birth, address as well as an email address. Afterwards the user has to determine an own user name and password. There is also a requirement for a security question and its answer. In a next step the account settings are refined further. Here information is requested on the respective currency of the betting account or the display of odds. If the user has agreed to the bookmaker’s terms and conditions, they will receive an email with a link. This link serves the purpose of verification and must be clicked on. Only then is the registration fully completed.
3. Information about the website
Taking a look at the website the appearance and structure are a good fit. Some sports betting fans possibly might feel they are even having a déjà-vu as the homepage very much resembles to that of the competitor bwin. Both providers are however not tied to each other. On the left side users will find a detailed list of all sports. The odds are positioned centrally. The betting form for the player is on the right side. The menu navigation is designed in a simple and intuitive manner. After the betting fans have selected their desired sport they are able to choose from the offered leagues. For this on the top right side of the homepage there is a dropdown menu. Here conveniently all available leagues are shown. At first glance the presentation of the individual odds looks cluttered. This can be an issue particularly for beginners who are placing bets for the first time. Nevertheless, it is simple to place the bets. For this, the users simply click on the corresponding odd and can directly transfer them to the betting form. The sports betting comparison has highlighted that the translation of the website still leaves a lot to be desired. Although the bookmaker has put in great effort in trying to make the entire offer range also attractive for German customers from a language perspective there are still some deficits in respect to some translations.
4. Offered bets and bet odds
The bookmaker’s betting service is quite comprehensive. Sports betting fans are able to choose from more than 15 different sports. Conspicuous in the sports betting test is that there is not a betting service behind every type of sport. Nevertheless, the bookmaker offers the most common sports events such as soccer, basketball, tennis or ice hockey. Other sports such as cycling or golf are also available for selection. The focus of 18bet is very much on the beloved leather ball. The customers are offered numerous betting opportunities from the Bundesliga, Premier League or countless other international leagues.
The betting options the bookmaker provides are also diverse. Next to the common 3-Way-Bet there a number of score bets. 18bet in regards to betting options backs the exotic, as Asian handicaps are also offered.
In regards to the odds the offer is quite impressive in the sports betting comparison. On average the pay-out rate is 94 percent. For individual games the odds can move up as well as down. On balance in the sports betting comparison one can say that 18bet compares well with its competitors.
5. Live-Betting program
18bet also offers its customers numerous events where they can share in the thrill live. Over the button with the inscription “Live Bets” the sports betting fans can access currently offered events. Here fans are provided with a number of different options and betting opportunities. Primarily the focus of betting options is on the favourite sport soccer. It is possible to place bets in real-time on matches across the globe but presently they can’t be watched via a live stream. Next to soccer there are a number of games available from sports such as basketball, tennis or ice hockey.
6. Features and tools
A highlight with 18bet is surely the assumption of the five percent betting tax. Since 2012 German customers must pay this to the tax authority for winnings made on bets. The bookmaker however assumes the payment of this tax for its sports betting fans. In combination with solid odds of on average 94 percent customers benefit twice. In the sports betting comparison this results in a good rating for 18bet.
7. Mobile betting
18bet is following the trend and provides its customer with a mobile version of its betting service range. This is available for all mobile appliances. Next to the classic bet offers the sports betting fans are able to see live bets via the mobile version. The menu structure is simple and intuitive so that bets can be placed swiftly. With the use of the mobile option customers are even able to benefit from bonuses. In order to get the bonus, the sports betting fans have to get in touch with customer support via live chat or email. For the pay-out of the bonus an eightfold realization of a minimum odd of 1.80 is necessary.
8. Customer Service
The customer support of the bookmaker is well-positioned. It can be reached 24/7. Nevertheless, German customers are not provided with a German-speaking customer service until now. But there is a live chat option available directly over the homepage. As an alternative contact option an email address is provided. Overall, the customer service looks to be quite robust and well trained as the sports betting comparison shows. A positive aspect is the extensive FAQ area. This at the present time is however only available in English. According to the bookmaker, feverish work is being put into a German version. In respect to customer service 18bet achieves average ratings in the sports betting test as German customers are not catered for appropriately.
9. Payment options
18bet offers different payment options. Next to credit cards it is possible to make payments over different eWallet options or via Paysafecard. A bank transfer is another option but this has a longer processing period. Moreover, depending on the payment option there are different minimum payment amounts. With a credit card it is 25 Euros, via bank transfer it is 100 Euros and with Paysafecard 10 Euros. This conduct precipitates in average ratings in the sports betting test. With this approach the bookmaker regulates and restricts the customers considerably in respect to payment options. The competition clearly has better options available offering flexible payment methods without minimum payment.
10. Bonus offers
18bet rewards its new customer with a 100 percent deposit bonus. This is however only granted up to an amount of 50 Euros. As a second option the sports betting fans can opt for a one-off bonus of up to 30 Euros amounting to 150 percent. For the credit a bonus code is required that can be found directly on the homepage. The bonus conditions of the bookmaker are in sports betting comparison not particularly customer-friendly. So for example the bonus must be realised twelvefold at minimum odd of 1.80. For this the users have 21 days. With all other bookmakers the bonus conditions are substantially more tailored to the customer’s requirements.
The bookmaker has been operating within the market since 2012 and has been able to gain a foothold. 18bet however does have improvement potential in respect to its page design. Generally, the homepage is clearly arranged and structured but there are considerable issues in regards to the translation. The German customers are able to find the German translations for the betting services but these are not always coherent and frequently German explanations are missing. This is an area where the bookmaker in the sports bet test clearly has pent-up demand. On the other hand, appealing are the offered bets and odds. On average 18bet offers an pay-out of 94 percent. In addition to this the bookmaker assumes the five percent betting tax for customers. A further plus point in sports bet comparison. With a deposit bonus sports betting fans are able to choose from two options. The related conditions are however less customer friendly.
- Average odds of 94 percent
- Mobile betting service
- Countless betting options
- Assumption of the betting tax
- Availability customer service 24/7
- Restricted payment options
- Poor translation of homepage
- Only English-speaking support